vpbet1 Privacy Policy

1 Introduction

vpbet1 ("we", "us", "our") operates the online casino and sports betting platform accessible at vpbet1.bid and its associated digital properties. We understand that your privacy is important to you, and we are committed to protecting the personal data you share with us as part of your use of the vpbet1 Platform.

This Privacy Policy sets out in clear and plain terms what personal data vpbet1 collects from players based in Bangladesh and across the regions we serve, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. It explains the purposes for which we collect that data, the legal basis on which we process it, how long we retain it, and what rights you have in relation to your personal data.

This Privacy Policy should be read alongside the vpbet1 Terms and Conditions, which form part of the overall agreement governing your use of the Platform. In the event of any conflict between this Privacy Policy and the Terms and Conditions on a privacy-related matter, this Privacy Policy shall prevail.

This policy was last updated in January 2026 and is effective immediately. We may update this policy from time to time — please refer to Section 12 for details of how we communicate changes.

2 Data We Collect

vpbet1 collects personal data from you in several ways: directly when you register an Account or use Platform features, automatically as you interact with the Platform, and from trusted third parties where permitted. The categories of personal data we may collect include:

2.1 Registration and Identity Data

When you create a vpbet1 Account, we collect your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. This data is required to create your Account and to conduct mandatory identity verification (KYC) checks as described in our Terms and Conditions.

2.2 Identity Verification Documents

To satisfy our KYC obligations and to process withdrawals, vpbet1 may request copies of government-issued identity documents, including a National Identity Card (NID), passport, or driving licence. We may also request proof of address in the form of a recent utility bill or bank statement, and in some cases, evidence of your payment method such as a bKash or Nagad account screenshot.

2.3 Financial and Transaction Data

vpbet1 records all deposits, withdrawals, bonus credits, bet placements, and game transactions associated with your Account. This includes the payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank), transaction reference numbers, amounts in BDT, and timestamps in Bangladesh Standard Time (BST, UTC+6).

2.4 Technical and Usage Data

When you access the vpbet1 Platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, the pages you visit, the duration of your sessions, and your general geographic location (country/region level). This data is used for security purposes, fraud detection, and Platform performance optimisation.

2.5 Communications Data

If you contact vpbet1 customer support via live chat, email, or WhatsApp, we retain records of those communications — including the content of messages, timestamps, and any attachments you submit — for the purposes of resolving your query, improving service quality, and maintaining compliance records.

2.6 Responsible Gaming Data

Where you make use of vpbet1's responsible gaming tools — such as deposit limits, cooling-off periods, or self-exclusion — we record those settings and any associated requests. This data is treated with the highest level of sensitivity and is used solely to enforce the restrictions you have requested and to support our responsible gaming obligations.

3 How We Use Your Data

vpbet1 uses the personal data we collect for the following purposes:

• Account creation and management: To register your Account, verify your identity, maintain your profile, and communicate with you about your Account status.
• Transaction processing: To process deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, and supported bank partners, and to maintain accurate financial records of all transactions.
• KYC and fraud prevention: To verify your identity before processing withdrawals, to detect and prevent fraudulent activity, to identify suspicious patterns of play or financial behaviour, and to protect the integrity of the Platform.
• Personalisation: To tailor the vpbet1 experience to your preferences, including showing cricket betting markets relevant to Bangladesh fixtures such as BPL and T20 World Cup matches, and recommending games suited to your play history.
• Customer support: To respond to your queries, complaints, and requests submitted via live chat, email, or WhatsApp; to track ongoing issues to resolution; and to improve the quality of our support service.
• Responsible gaming: To implement and enforce the responsible gaming limits and restrictions you have set, to monitor your play for indicators of problem gambling, and to proactively reach out if we have concerns about your wellbeing.
• Marketing communications: To send you promotional offers, bonus updates, and news about new games or features on vpbet1 — but only where you have given explicit consent to receive such communications.
• Legal compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities, and to maintain records required for audit, anti-money-laundering, and financial compliance purposes.
• Platform security and performance: To monitor the technical health of the Platform, detect cyberattacks or DDoS attempts, investigate technical errors, and continuously improve the speed, reliability, and security of the vpbet1 service.

4 Legal Basis for Processing

vpbet1 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases we rely on are as follows:

• Contractual necessity: Processing that is necessary to perform the contract between you and vpbet1 — including providing access to the Platform, processing bets, processing payments, and managing your Account — is carried out on the basis of contractual necessity.
• Legal obligation: Processing required to comply with applicable laws — including anti-money-laundering obligations, KYC verification, record-keeping requirements, and responses to lawful authority requests — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud detection, Platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of vpbet1's legitimate business interests, provided those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, optional cookies, and voluntary data enrichment is carried out only where you have given clear, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing and Disclosure

vpbet1 may share your personal data with the following categories of recipients, strictly for the purposes described in this policy:

5.1 Payment Service Providers

To process your deposits and withdrawals, vpbet1 shares the minimum necessary transaction data with your chosen payment provider, which may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. Each payment provider operates under its own privacy and data security policies, which we encourage you to review.

5.2 Identity Verification Partners

vpbet1 may use trusted third-party KYC service providers to assist with the verification of identity documents you submit. These partners process your identity data solely for the purposes of completing verification checks on our behalf and are contractually bound to maintain the confidentiality and security of your data.

5.3 Game Content Providers

Games on the vpbet1 Platform are delivered by third-party studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and gameplay data necessary to deliver their game services. No personally identifiable information beyond what is technically required for game delivery is shared with game providers.

5.4 Legal and Regulatory Authorities

vpbet1 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, a court order, or a lawful regulatory request. vpbet1 will notify affected players of such disclosures where legally permitted to do so.

5.5 Business Transfers

In the event that vpbet1 undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, vpbet1 will ensure that the receiving entity is bound by data protection obligations no less protective than those set out in this policy, and will notify affected players of the change in data controller.

6 Cookies and Tracking Technologies

vpbet1 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file stored on your device when you visit a website. Cookies allow the Platform to recognise your browser, maintain your session, and remember certain preferences across visits.

6.1 Types of Cookies We Use

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in securely during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing core Platform functionality.
• Functional cookies: Used to remember your preferences — such as your last-viewed game category or language settings — so that the Platform can provide a more personalised experience on return visits.
• Analytics cookies: Used to collect anonymous statistical data about how players interact with the Platform, including which pages are visited most frequently, typical session durations, and device types. This data helps vpbet1 identify performance bottlenecks and improve the overall user experience. Analytics cookies do not identify you personally.

6.2 Managing Cookies

You can manage and delete cookies through your browser settings at any time. Most modern browsers allow you to block cookies from specific sites or to delete all stored cookies. Please be aware that disabling essential cookies will prevent you from logging into your vpbet1 Account and using core Platform features. Instructions for managing cookies in popular browsers are available via each browser's help documentation.

vpbet1 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements on external websites.

7 Data Retention

vpbet1 retains personal data for the period necessary to fulfil the purposes for which it was collected, to meet our legal and regulatory obligations, and to resolve any outstanding disputes or claims. The following general retention principles apply:

• Active Account data: Personal data associated with an active vpbet1 Account is retained for the duration of the Account's existence and for a defined period following Account closure.
• Transaction records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum period required by applicable anti-money-laundering and financial record-keeping obligations.
• KYC documents: Identity verification documents submitted by players are retained for the period required by our KYC obligations and for a reasonable period thereafter to support any regulatory audit or investigation.
• Support communications: Customer support records, including live chat transcripts and email correspondence, are retained for a standard period to support ongoing service improvement and dispute resolution.
• Marketing data: Data held solely for the purpose of sending marketing communications is deleted promptly following a player's withdrawal of marketing consent.

Upon expiry of the applicable retention period, vpbet1 will securely delete or anonymise your personal data in accordance with its internal data destruction procedures. If you wish to request early deletion of your data, please refer to Section 8 of this policy.

8 Your Privacy Rights

As a player using the vpbet1 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact vpbet1 support at [email protected] using the email address associated with your registered Account.

• Right of access: You have the right to request a copy of the personal data vpbet1 holds about you, together with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data vpbet1 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update certain Account details directly via the Account settings section of the Platform.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data — for example, where the data is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis for processing exists. Please note that this right may be limited where vpbet1 is required to retain data to comply with legal obligations or to resolve outstanding disputes.
• Right to restriction: You have the right to request that vpbet1 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where vpbet1 processes your data on the basis of your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal.
• Right to object: You have the right to object to processing of your personal data that is based on vpbet1's legitimate interests, including profiling for responsible gaming purposes, where you believe that your interests or fundamental rights override those legitimate interests.

9 Security Measures

vpbet1 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your browser or mobile device and the vpbet1 servers, ensuring that login credentials, financial data, and personal information cannot be intercepted during transmission.
• Encrypted data storage for all sensitive personal and financial data held at rest on vpbet1's infrastructure, using industry-standard encryption algorithms.
• Role-based access controls that restrict internal access to player personal data to only those members of the vpbet1 team who require it to perform their job function, with comprehensive access logging for audit purposes.
• Two-factor authentication (2FA) available to all players on their vpbet1 Accounts, adding a second layer of login security beyond username and password.
• Automated fraud detection systems that monitor login activity and transaction patterns in real time to identify and flag suspicious behaviour, including unusual login locations, multiple failed authentication attempts, and atypical withdrawal requests.
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate potential vulnerabilities in the vpbet1 Platform infrastructure.

While vpbet1 employs robust security measures, no online platform can guarantee absolute immunity from all cybersecurity threats. In the event of a data breach that is likely to result in a high risk to your rights, vpbet1 will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

You also play an important role in keeping your data secure. vpbet1 strongly recommends that you use a strong, unique password for your Account, enable 2FA, and never share your login credentials with any third party. If you suspect that your Account has been compromised, please contact vpbet1 support immediately at [email protected].

10 Children and Minors

vpbet1 has a strict policy against allowing persons under the age of 18 to register or use the Platform. During registration, all players are required to confirm that they are aged 18 or above, and vpbet1's KYC verification process includes a mandatory date-of-birth check against submitted identity documents.

If vpbet1 becomes aware that personal data has been collected from a person under the age of 18, the relevant Account will be immediately and permanently closed, all associated balances will be forfeited, and the personal data of the minor will be securely deleted from our systems as quickly as technically practicable.

If you are a parent or guardian and you believe that a person under your care has registered a vpbet1 Account, please contact us immediately at [email protected] so that we can take prompt action. We take the protection of minors from gambling-related harm with the utmost seriousness.

11 Third-Party Links and Services

The vpbet1 Platform may contain references to or integrations with third-party services, including game studio content delivered by providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. While vpbet1 takes reasonable steps to ensure that its third-party partners maintain appropriate data protection standards, vpbet1 does not control and is not responsible for the privacy practices of third-party service providers.

Players are encouraged to review the privacy policies of any third-party services they interact with directly. vpbet1 accepts no liability for the data practices of third parties beyond what is expressly set out in its contractual arrangements with those parties.

12 Changes to This Policy

vpbet1 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the features and services available on the Platform. When we make material changes to this policy, we will:

• Update the "last updated" date at the top of this policy to reflect the date of the revision.
• Send a notification to your registered email address summarising the key changes, where the changes materially affect your rights or how your data is processed.
• Display a prominent notice on the vpbet1 Platform homepage for a reasonable period following the publication of significant changes.

Non-material changes — such as typographical corrections, clarifications that do not alter the substance of the policy, or updates to contact details — may be made without formal notification. We encourage all players to review this Privacy Policy periodically to stay informed about how vpbet1 protects their data.

Your continued use of the vpbet1 Platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised policy, you must cease using the Platform and contact support to initiate account closure.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how vpbet1 handles your personal data, please contact the vpbet1 Data Support team using the details below. All privacy-related requests must be submitted by the registered Account holder using the email address linked to their Account, so that we can verify your identity before processing the request.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the vpbet1 Platform after login
• WhatsApp: Available after login to your vpbet1 Account
• Response Time: We aim to acknowledge all privacy requests within 24 hours and to provide a substantive response within 30 calendar days
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

vpbet1 is committed to resolving all privacy-related enquiries fairly and transparently. If you are not satisfied with our response to your privacy request, you may refer your complaint to the relevant data protection authority in your jurisdiction.